At Kairo, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media scheduling platform. By using Kairo, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, and password when you register.
• Billing Information: Payment details processed securely through our payment provider (Stripe). We do not store full card numbers.
• Profile Data: Any additional profile information you choose to provide (e.g., company name, job title).
• Content: Posts, images, videos, and other media you create or schedule through Kairo.
• Communications: Messages you send us via support channels or email.

Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, and time spent on the platform.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: Session cookies, preference cookies, and analytics identifiers. See our Cookie section below.

Information from Third Parties

• Social Platforms: When you connect social accounts (Twitter/X, LinkedIn, Instagram, etc.), we receive OAuth tokens and basic profile information from those platforms. We only request permissions necessary to schedule and publish your content.
• OAuth Sign-In: If you sign in with Google or another OAuth provider, we receive your name and email address from that provider.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Kairo platform
• Process payments and manage your subscription
• Schedule and publish content to connected social accounts
• Send transactional emails (e.g., account confirmations, receipts)
• Send product updates and marketing communications (you can opt out at any time)
• Analyze usage patterns to improve features and performance
• Detect, prevent, and respond to fraud or security incidents
• Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating the platform (e.g., cloud hosting, payment processing, email delivery, analytics). These parties are contractually required to protect your data.
• Social Platforms: Content and credentials you provide are shared with the Social Platforms you connect, as necessary to schedule and publish your posts.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different Privacy Policy.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of Kairo, our users, or the public.

4. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the platform to function (e.g., authentication session).
• Preference Cookies: Remember your settings (e.g., dark mode, language).
• Analytics Cookies: Help us understand how users interact with the platform so we can improve it.

You can manage cookie preferences in your browser settings. Disabling certain cookies may affect platform functionality.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. If you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or compliance reasons (e.g., billing records, which we retain for 7 years).

Scheduled and published post data may be retained for up to 90 days after account deletion for analytics purposes, in anonymized form.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• TLS encryption for all data in transit
• Encryption at rest for sensitive data including OAuth tokens
• Role-based access controls within our team
• Regular security audits and vulnerability assessments

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in our emails.
• Objection: Object to certain types of data processing.

To exercise any of these rights, please contact us at kairolabshq@gmail.com. We will respond within 30 days.

8. International Data Transfers

Kairo is operated in the United States. If you are located outside the US, your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers, in compliance with applicable data protection laws.

9. Children's Privacy

Kairo is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it promptly.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or an in-app notification at least 14 days before the changes take effect. Your continued use of Kairo after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or concerns, please reach out to us at kairolabshq@gmail.com.